This is a membership service for those who purchase tickets for RED° TOKYO TOWER and use the RED° E-SHOP (online shop).
By registering, you can purchase tickets at member prices and also check your purchase history.

Registration is free of charge.

If you wish to cancel your membership, please follow the procedure in the link below.
▶︎ Click here to cancel your membership
*You must log in to apply.

If you purchase tickets on the RED° official website, we can issue a receipt (PDF) that complies with the invoice system.
Please fill in the following information, Contact form Please contact us at

・Receipt addressee
・Note
・Purchase price
・Postal address and name (if a PDF needs to be sent)

If you purchased from an external website, please contact the place of purchase.

The Tokyo Tower Observation Deck (Main Deck) is a separate facility from RED° TOKYO TOWER and is not included in the regular ticket.
If you would also like to enjoy the observation deck, please use the "RED° TOKYO TOWER + Tokyo Tower Set Ticket."

If you would like to change the date, please contact us using the "Contact Us" link at the bottom of the page and provide the following information:

- Ticket ID or order number
・Ticket types
・Date of your visit

[Note]
・Prices may vary depending on the date of your visit.
・If you use convenience store payment, the handling fee will be borne by the customer.
- Date changes may not be possible for some events, such as collaboration events or lottery tickets.

If you don't have a smartphone, you can purchase tickets from your computer or tablet.
Tickets are also available at the ticket counter on the 3rd floor of RED° TOKYO TOWER.

We do not sell admission tickets alone.
Even if you are not participating in the attractions or if you are accompanying someone, you will need to purchase a regular ticket that includes the attraction experience.

Preschool children can enter without a ticket (except for collaboration tickets).
However, for safety reasons, parents must accompany them.

Currently, people residing overseas cannot register as members or purchase tickets on the official website.
You can purchase directly at the reception on the 3rd floor of RED° TOKYO TOWER, or purchase from our overseas website.

For tickets purchased through external websites, please contact the website where you purchased the tickets directly.

If you purchase at the ticket counter on the 3rd floor of RED° TOKYO TOWER, a paper ticket will be provided.
If you purchase via the website, only electronic tickets will be issued.

You can issue a transfer URL from "Ticket Confirmation" on your My Page.
Please note that the person receiving the item will also need to register as a RED° member.

You can also enter with a printout or screenshot of your ticket, however, the entrance gate may not respond depending on the quality and resolution of the image.
In that case, we will give you a paper ticket at the counter on the day.

You can enter using a screenshot, but depending on the condition of the image, the gate may not be readable.
If there is no response, we can give you a paper ticket at the counter on the day, so please make sure to write down your order ID.

When purchasing from the website, you can use credit card payment or convenience store payment.
The RED° TOKYO TOWER 3rd floor counter accepts the following payment methods:
・Credit card
・Electronic payments (transport IC cards, electronic money, QR code payments, etc.)
·cash

We accept various cards including Visa, MasterCard, JCB, Amex and Diners.

Once your order is complete, we will send you an email with all the payment information you need.
Please check the details and make payment at a compatible convenience store.
Available at: Lawson, Family Mart, Ministop, Seico Mart, Daily Yamazaki

Please enter the following information into the terminal in the convenience store.
・6-digit receipt number (transfer slip number)
・The phone number registered with your RED° membership

Then follow the instructions on the screen and pay at the register.

Once payment is complete, a QR code for your ticket will be issued to your RED° membership account.
When entering, please hold the QR code over the entrance gate to enter.

Please note that if the payment deadline is exceeded, your order will be automatically cancelled.

You can check the tickets you have purchased by going to "Ticket Confirmation" on your My Page.

Receipts for tickets purchased on the website or at the RED° TOKYO TOWER 3rd floor ticket counter can be obtained at the ticket counter on the 3rd floor.
If you would like to do so, please speak to a member of staff.

Please note that we do not accept returns or exchanges due to customer convenience, except for defective products.
If you wish to return or exchange a defective product, please prepare the product and receipt from the time of purchase, fill out the following information, and inquiry Please contact us at ".

□ Purchase date and time
□ Product name
□ Details of the defect

If you don't have a receipt, we can help you if you let us know the approximate date and time of purchase.

Shopping bags are sold according to size.
Small: 50 yen / Medium: 100 yen / Large: 200 yen

Payment can be made by credit card, various electronic payment services (transportation IC cards, electronic money, QR code payments, etc.), or cash.

Some attractions have age and height restrictions. Please check the attraction page for restrictions.

We do not accept reservations for attractions (except during certain events, etc.).

Please check the attraction operation status​

Rental shoes are available at some attractions. Socks are sold at RED° MART on the 3rd and 4th floors of the building, so please purchase them if necessary.

● For children aged 9 and under
Children must be accompanied by a parent or guardian aged 16 or over.

● For children aged 10 to 12 years old
Children may enter alone if they bring the consent form below.
Download the consent form here

● If you are 13 years old or older (junior high school students or older)
Parental supervision and consent is not required.
Please note that some attractions may have age or height restrictions.
Regarding restrictions Attractions Page Please check

Those accompanied by infants are also welcome to enter.

Please note that we do not rent or store strollers or wheelchairs.

Yes, you can.
We can also provide information on elevators, so please feel free to ask our staff.
*When it is crowded, you may be asked to refrain from bringing strollers.

There is no nursing room available within RED° TOKYO TOWER.
We apologize for the inconvenience, but please use the nursing room on the 3rd floor of Tokyo Tower Foot Town.

We are sorry, but we do not have childcare facilities or other services where you can leave your children.

There is a multipurpose restroom on the 4th floor of RED° TOKYO TOWER.

Disabled people and up to two accompanying persons are admitted at a discounted rate.
For detailed pricing, please see the price list here.

[How to use]
Please present your disability certificate, rehabilitation certificate, or digital disability certificate (Mirairo ID) at the ticket counter on the 3rd floor of RED° TOKYO TOWER.
*Event collaboration tickets are not eligible.

If you require any support, please feel free to speak to the reception staff on the 3rd floor of RED° TOKYO TOWER.
We will do our best to help you.

If you are bringing an assistance dog, you may enter the venue with them.
Please note that some attractions may not be available for use due to safety reasons.

If you would like to register as a new member, you can do so on this page.
If you are already a RED° member, please log in with your registered email address and password.

Shipping charges are as follows:
・Outside Okinawa: 980 yen (tax included)
・Okinawa: 1,500 yen (tax included)

Emails sent after your order is completed and when your order is shipped will be sent to the email address you registered.
If you have not received it, please check your spam folder.
Please set up your email settings so that you can receive emails from "@e-shop.red-brand.jp".

You can check the details of your previous orders from the "Purchase History" section on your My Page.

We regret that we are unable to accept orders for products whose order acceptance period has expired.

You can pay by credit card or at a convenience store.

We accept various cards including Visa, MasterCard, JCB, Amex, and Diners.

Once your order is complete, you will receive an email with all the payment information you need.
Please check the details and make payment at the applicable convenience stores listed below.
Available at: Lawson, Family Mart, Ministop, Seico Mart, Daily Yamazaki

Please enter the following information into the terminal installed at the convenience store.
・6-digit receipt number (transfer slip number)
・The phone number registered with your RED° membership

Follow the instructions on the screen and then pay at the register.

If the payment deadline has passed, your order will be automatically cancelled. Please place another order.

Unfortunately, we cannot accept changes to the contents or quantity of your order after it has been confirmed.
When placing an order, please check carefully to ensure that there are no errors.

Unfortunately, we cannot change your payment method once your order has been placed.

Generally, we do not accept cancellations of orders.
Please check the details when ordering and then proceed.

● Regular products: Will be shipped within 7 days after your order is completed.
● Pre-order items: Please check the delivery estimate listed on each product page.

*If you use convenience store payment, the payment completion date will be the "order completion date."
*Delivery may take longer if the order is placed on a weekend, public holiday, or on a day when our company or the delivery company is closed.
*Delivery may be delayed depending on production and shipping conditions, weather, traffic conditions, etc.

Unfortunately, we are unable to specify delivery dates or times.

The shipping address cannot be changed after the order has been confirmed.
When placing an order, please make sure the shipping address is correct.

Products are delivered on a per order basis.
It is not possible to change to combined shipping after an order has been placed.

If you are not at home, the delivery company will leave a "delivery notice" in your mailbox, so please contact us using the contact information listed there.
Please note that if the storage period expires, the product will be returned to the sender.

If the product is returned or not received within one month of shipment, your order may be cancelled.

If you would like to have the item reshipped, please contact us here.
*Shipping charges for reshipment will be cash on delivery (shipped from the Kanto region) and will be borne by the customer.

Delivery will be made by Yamato Transport.
*Some products may be delivered by a different delivery company.

We are sorry, but we do not offer "pick up at a branch office" or convenience store pickup.
Delivery will only be to the address you enter.

The cooling-off period applies to door-to-door sales, but not to mail order sales.
The RED° E-SHOP is a mail order service accessed by customers, and is therefore not subject to the cooling-off period.

Unfortunately, except for defective products, we do not accept returns, exchanges, or cancellations due to customer convenience.
In the unlikely event that you receive a defective product or a product different from the one you ordered, we will take action.

*Product packaging may have minor scratches or scuffs for protective purposes.
Such conditions are considered normal and may not be eligible for exchange.

We do not accept returns, exchanges, or cancellations due to customer convenience.
When placing an order, please check the details before proceeding.

We will only exchange products at our expense in the following cases (please contact us within 7 days of receiving the product).

If the product is defective or damaged
・If you receive a product different from the one you ordered

If you wish to exchange a defective product, please include your order number. Here Please contact us at:
*If you do not know your order number, please contact us with the name of the person who placed the order and the product name.
We will contact you and provide you with photos of the defective parts.

Unfortunately, we are unable to provide returns, exchanges, or reshipments in the event of product damage, shortages, or incorrect deliveries after arrival overseas.
We appreciate your understanding.

In addition to cash, various cashless payment methods are also available.
*Please ask staff on the day for details on compatible brands.

If you have purchased a collaboration event ticket, you can rest assured that you will receive the ticket benefits.

There will be no refunds for lost or stolen tickets.
We appreciate your understanding in advance.

We apologize, but everyone, including people with disabilities and their companions, will need to purchase a collaboration ticket.

The event may be canceled due to unavoidable reasons such as weather.
In such cases, we will not be able to compensate for transportation expenses or cancellation fees.
Please also note that we cannot provide refunds for purchased tickets.

There is no trading area available.
Buying and selling goods between customers within the venue, staying for long periods of time, sitting down, and trading activities are all prohibited.

For inquiries, please use the "Contact Us" form at the bottom of the page.