About RED° TOKYO TOWER

Where is the entrance?

The entrance to RED° TOKYO TOWER is located on the 3rd floor of Tokyo Tower Foot Town.
You can also check from the Tokyo Tower homepage. Click here for details

Please tell me how to enter

You can enter through the special gate on the 3rd floor of Tokyo Tower.
Please note that you cannot enter RED° TOKYO TOWER using the elevator that goes directly to the main deck of Tokyo Tower.

Can I re-enter?

If you have a ticket valid for the same day, you can re-enter as many times as you like up to 1 hour before closing time without having to go through any procedures.
Also, even if you have a timed event ticket, you can re-enter as long as the time is up.
Please note that after the ticket time limit has passed, an extension fee of 200 yen will be charged for every 10 minutes.

What are your business hours?

Business hours vary depending on the day.
Please check the business hours calendar for the latest business hours.

Is there a place to store large luggage?

There are paid lockers next to the reception on the 3rd floor of RED° TOKYO TOWER.
Prices and sizes are as follows.
[Small size] 200 yen x 30 units, 359 x 430 x 297 (inner size)
[Medium size] 300 yen x 24 units, 359 x 430 x 512 (inner size)
[Large] 400 yen x 16 units, 359 x 490 x 782 (inner size)

Where can I inquire about lost items?

[If you lose something on the day]
Please contact us via the "Contact Us" link at the bottom of this page.
[In case of lost property on a day other than the day of purchase]
Please contact us at https://www.tokyotower.co.jp/inquiry/lostitem/.

Is there a place where I can withdraw my money?

There is an ATM in front of Lawson on the 2nd floor of Tokyo Tower Foot Town.

Can I bring my own camera or digital camera to take pictures?

During normal times, it is possible to take photos inside the building, but there may be restrictions in place during events.
Please note.

Can I bring in food and drink?

Please refrain from bringing in food and drinks, but it is possible only if it is necessary for baby food or religious reasons.

Is there food available in the hotel?

There is RED° SHOKUDO (restaurant) on the 1st floor.
Light refreshments are also available at RED° STAND on the 5th floor of RED° TOKYO TOWER.

Is the first floor also included in the RED° facility? Also, can I use the RED° TOKYO TOWER ticket to use the 1st floor as well?

The first floor is not included in the RED° TOKYO TOWER ticket.
However, if you present your RED°TOKYO TOWER ticket, you will receive various discounts.
BOAT RACE ･･･ Free information on usage fees

Do you have a smoking area?

There are smoking areas on the 3rd and 5th floors of RED° TOKYO TOWER.

Can I enter the museum while wearing a cosplay?

Although it is possible, we ask that you refrain from posting anything that violates public order and morals.

Can pets enter?

Please refrain from bringing pets with you.
Please note that you may enter with an assistance dog or guide dog.
Additionally, if you are bringing a guide dog with you, you may not be able to use some attractions.

Do you have facilities that accept pets?

We apologize, but we do not have a pet boarding service.

Can children enter the venue by themselves?

● For children under 9 years old
Must be accompanied by a guardian aged 16 or older.

● For children between 10 and 12 years old
If you bring the consent form below, your child may enter by themselves.
Click here to download the consent form

● If you are 13 years old or older (junior high school student or older)
Parental accompaniment and written consent are not required.

Please note that some attractions may have age or height restrictions.
Regarding restrictions attraction page Please confirm.

Are there height or age restrictions for attractions?

Some attractions have age and height restrictions.
Please check the attraction page for restrictions.

Can I make reservations for attractions?

We do not accept reservations for attractions. (Except when some events are held.)

Where can I check the operation status of attractions?

Please check RED° TOKYO TOWER official X (old Twitter).

Do you rent shoes and socks?

There is no rental of shoes.
Socks can be purchased at RED° MART on the 3rd and 4th floors of the building.

Can I enter with infants?

It is possible to enter with infants and toddlers.

Do you have strollers and wheelchairs available to rent?

We are sorry, but we do not rent strollers or wheelchairs.

Can you keep my stroller and wheelchair?

We apologize, but we do not provide stroller or wheelchair storage services.

Can I use strollers and wheelchairs inside the facility?

Strollers and wheelchairs can be used inside the facility.
Please feel free to ask our staff for directions to the elevator. Also, please note that we may ask you to refrain from using strollers during busy times.

Do you have facilities such as a nursing room?

There is no nursing room available within RED° TOKYO TOWER.
We apologize for the inconvenience, but please use the nursing room on the 3rd floor of Tokyo Tower Foot Town.

Are there any facilities that can take care of children?

We are sorry, but we do not have childcare facilities or other services where you can leave your children.

Do you have multipurpose toilets?

There is a multipurpose restroom on the 4th floor of RED° TOKYO TOWER.

Is there a parking lot?

RED° TOKYO TOWER does not have a parking lot, but there is a ground parking lot and an underground parking lot adjacent to Tokyo Tower.
First hour/600 yen. After that, an additional 300 yen will be charged for every 30 minutes. Parking lot business hours/9:00-23:00 (last entry 22:30)
Please note that the closing time is based on the business hours of Tokyo Tower.
Please note that the parking lot may be full and we may not be able to assist you.

Do you have a bicycle parking lot?

RED° TOKYO TOWER does not have a bicycle parking lot, but there is a bicycle parking lot in the south parking lot of Tokyo Tower. Bicycles: Free for up to 2 hours, then 100 yen for every 4 hours
Motorcycles: 300 yen per 4 hours Please note that the bicycle parking lot may be full and we may not be able to accommodate you.
[Inquiries regarding bicycle parking lot] Management and operation: Japan Computer Dynamics Co., Ltd. / 0120-3566-21

Is an AED installed?

It is located at the reception on the 3rd floor of RED° TOKYO TOWER.

Is there a discount for people with disabilities?

Up to two accompanying people can enter at a discounted price.
You can check the price list here.
[How to use]
Please present your disability certificate, digital disability certificate (Mirairo ID), or rehabilitation certificate at the RED° TOKYO TOWER 3F ticket counter.
*Please note that discounts are not applicable to event collaboration tickets.

Is there support for people with disabilities?

If you would like to provide support for people with disabilities, please contact the reception on the 3rd floor of RED° TOKYO TOWER.

Can I bring my assistance dog or guide dog into the venue?

It is possible to enter with assistance dogs and guide dogs.
Please note that some attractions may not be available to guests with a guide dog. Please note.

About RED° MART

I would like to return or exchange an item purchased at RED° MART.

Please note that we cannot accept returns or exchanges for customer reasons other than defective items.
If you wish to return or exchange a defective product, please have the receipt of purchase and the product at hand.
①Purchase date and time
②Product name
③ Location where there was a defect
Please fill in the above three points, "inquiry" Please contact us.
If you do not have a receipt, please let us know the date and time of purchase.

Do you sell shopping bags?

Small: 50 yen / Medium: 100 yen / Large: 200 yen.

What payment methods are available at RED° MART?

We accept various credit cards, various electronic payment services (transportation ICs, electronic money, QR code payments, etc.), and cash payments.

About RED° Members

What is a RED° membership?

This is a service for customers to register when purchasing tickets for RED° TOKYO TOWER or using the RED° E-SHOP (EC shop).
By registering, you can purchase RED° TOKYO TOWER tickets at member prices.
You can also check your ticket purchase history and RED° E-SHOP purchase history.

Is it free to register as a RED° member?

Free.

Please tell me how to cancel my RED° membership.

Please apply for withdrawal from the link below.
Application for withdrawal
Please note that you will need to log in to apply for withdrawal.

What should I do if I forget my RED° member password?

We apologize for the inconvenience, but please reset your password by clicking "Forgot your password?" on the login screen.

* Members who registered before 22:30 on November 1, 2023 will need to reset their passwords to use the site. Please see here for instructions on how to reset your password.        

About tickets

Can I issue a receipt that is compatible with the invoice system?

If you purchase a ticket on the RED° official website, we cannot issue a receipt for the invoice system online.
Please fill in the required information below using the inquiry form and contact us.
We will send you a receipt compatible with the invoice system in PDF format.
If you purchased from an external site, please contact the external site directly.
・Receipt address
・Proviso
・Purchase amount
- Mailing address/name

Does the regular ticket include the Tokyo Tower Observation Deck (main deck)?

The Tokyo Tower Observation Deck (main deck) is a separate facility from RED° TOKYO TOWER, so you cannot climb it with a regular ticket.
If you would like to enjoy both RED° TOKYO TOWER and the observation deck, please purchase the RED° TOKYO TOWER + Tokyo Tower set ticket.

Is it possible to change the date of the purchased ticket?

Is possible. Please contact us by filling out the following three items from the "Inquiries" button at the bottom of the page.

①Ticket ID or order number
②Type of ticket
③Scheduled date of visit

Notes

・Depending on the date of your visit, there may be a difference in price.
・We will not bear any convenience store payment fees for items purchased through convenience store payment.
・There are some types of tickets, such as collaboration event tickets and lottery tickets, for which date changes cannot be made. Thank you for your understanding.

Can I purchase tickets even if I don't have a smartphone?

Yes. It is possible.
You can also purchase tickets from your tablet or computer.
We also sell them at the RED° TOKYO TOWER 3F counter.

Do you sell admission tickets only?

Admission tickets alone will not be sold.
Even if you are not participating in the attraction or are accompanying someone, you will need to purchase a regular ticket that includes the attraction experience.
Please note.

Do preschoolers also need tickets?

Preschool children do not need a ticket, but must be accompanied by a parent or guardian.

Can overseas residents purchase tickets?

We apologize for the inconvenience, but overseas residents are not able to register as members and cannot purchase tickets from the official website.
Please come to the RED° TOKYO TOWER 3F reception or purchase from the overseas site below.
GetYourGuide Klook Viator KKday

Please tell me who to contact for inquiries about tickets purchased on external sites.

We apologize for the inconvenience, but please contact each external site you purchased from.
RED° TOKYO TOWER cannot answer your questions.

Do you have paper tickets?

If you purchase at the RED° TOKYO TOWER 3F counter, you will receive a paper ticket.
If you purchase from the website, only electronic tickets will be issued.

I want to transfer tickets purchased online

You can issue a transfer URL from "Ticket Confirmation" on My Page.
Please note that the transferee customer will also be required to register as a RED° member.
You can also enter by printing or screenshotting the ticket screen. However, the entrance gate may not respond due to image or resolution issues, in which case we will issue you a paper ticket on the day of the event.

I purchased a ticket that is not for me, but is it okay to provide a screenshot of the QR code when transferring it?

Although this is possible, the entrance gate may not respond due to image or resolution issues, in which case we may be able to give you a paper ticket on the day of the event.
Please make a note of your order ID and bring it to the counter.

What payment methods are available when purchasing tickets?

When purchasing from the website, you can choose to pay by credit card or convenience store.
When purchasing at the RED° TOKYO TOWER 3rd floor counter, you can pay by various credit cards, various electronic payment services (transportation IC, electronic money, QR code payment, etc.), or cash.

Please tell me the types of credit cards that can be used

You can use "Visa / MasterCard / JCB / Amex / Diners".

Please tell me how to pay at a convenience store.

Once your order is complete, we will send you an email containing the information required for payment, so please check your email.
Please pay at a compatible convenience store.
(Supported convenience stores: Lawson/FamilyMart/Ministop/Seikomart/Daily Yamazaki)

Please tell me how to pay at a convenience store.

A machine installed at a convenience store
Please enter the 6-digit reception number (transfer slip number) and the phone number of the customer who has registered as a RED° member.
Please follow the instructions on the screen and pay at the cash register.

I purchased a ticket at a convenience store, but the actual ticket was not issued.

After completing the payment, a QR code will be issued to your registered RED° member account.
When entering, you can enter by holding the QR code over the special gate.

What happens if I miss the payment deadline at a convenience store?

If the payment deadline has passed, your order will be cancelled.

Where can I check the tickets I have purchased?

You can check your purchased tickets from "Ticket Confirmation" on My Page.

Can you issue a receipt?

Receipts for tickets purchased online or at the RED° TOKYO TOWER 3F counter will be issued at the RED° TOKYO TOWER 3F counter. If you would like to receive one, please contact the staff at the RED° TOKYO TOWER 3F counter.

About RED° E-SHOP (online shop)

Please tell me how to register as a member.

Please click here to register as a new member.
If you are already a RED° member, you can log in by entering your registered email address and password.

I want to know the shipping fee

Standard shipping charges are as follows.
Outside Okinawa: 980 yen (tax included) Okinawa: 1,500 yen (tax included)

I have placed an order but have not received an email

Notification emails such as ``When order is received'' and ``When product is shipped'' will be sent to the email address entered at the time of membership registration.
If you do not receive the email, please check whether it has been categorized in your "spam" folder.
If you have implemented anti-spam email protection, please set your settings so that you can receive emails from "@e-shop.red-brand.jp".

Can I check my purchase history?

You can check your purchase history on My Page.

Is it no longer possible to purchase a product whose acceptance period has ended?

Applications will not be accepted after the period ends.

What payment methods are available?

You can choose to pay by credit card or convenience store.

Please tell me the types of credit cards that can be used

You can use "Visa / MasterCard / JCB / Amex / Diners".

Please tell me how to pay at a convenience store.

Once your order is complete, we will send you an email containing the information required for payment, so please check your email.
Please pay at a compatible convenience store.
(Supported convenience stores: Lawson/FamilyMart/Ministop/Seikomart/Daily Yamazaki)

Please tell me how to pay at a convenience store.

A machine installed at a convenience store
Please enter the 6-digit reception number (transfer slip number) and the phone number of the customer who has registered as a RED° member.
Please follow the instructions on the screen and pay at the cash register.

What happens if I miss the payment deadline at a convenience store?

If the payment deadline has passed, your order will be cancelled.

I want to add or change order details

We are sorry, but we are unable to change the contents or quantity of your order once it has been confirmed. When confirming your order, please be sure to make any mistakes.

I want to change my payment method

We are sorry, but it is not possible to change the payment method after your order is confirmed.

I have placed a duplicate order, what should I do?

As a general rule, we do not accept cancellations. Please check carefully when ordering.

How long does it take for the product to arrive?

● Regular products
We will ship within 7 days after completing your order.
● Pre-order items
Please check the estimated delivery time for each product listed on each product page.
*If paying at a convenience store, the order completion date is the date the payment is completed at the convenience store.
*If the delivery period includes Saturdays, Sundays, holidays, or holidays designated by our company or delivery company, it may take longer.
*Delivery may be delayed depending on the product's manufacturing status, shipping status, delivery status, weather, and area of residence.

Can I specify the delivery date and delivery time?

Please note that the delivery date and delivery time cannot be specified.

Can I change the shipping address?

You cannot change the shipping address after placing an order. Please enter the delivery address when entering the delivery address when ordering.

Can I ship separate orders together?

Products will be shipped according to your order. It is not possible to change to bulk delivery after placing an order.

I did not receive the item on delivery

Please contact the contact information of the delivery company on the "absent note". Please note that products that have passed the shipping company's storage period will be returned to the sender.

I did not receive the product and it was returned.

When purchasing by credit card payment or convenience store payment
If delivery of the product is not completed due to the customer's convenience within one month after the product is shipped to the designated delivery destination without justifiable reason, the transaction related to the product may be deemed to have been cancelled. I assume that.
(Including cases where the customer was absent.)
We apologize for the inconvenience, but if you would like to reship the item, please here Please contact us.
Please note that additional shipping charges will be paid by the customer (shipped from Kanto).

Please tell me the shipping company

Yamato Transport Co., Ltd. In addition, the delivery company may change only for some products.

I would like to have the package delivered to the delivery company's office or pick it up at a convenience store.

We are sorry, but we do not offer "delivery at the office" delivery. Also, you cannot specify a convenience store as the delivery destination. Please note that all orders will be delivered to the address you entered.

I want to do a cooling off

Cooling-off is a system that applies to door-to-door sales, so cooling-off is not required for mail order sales.
We apologize for the inconvenience, but the RED° E-SHOP (online shop) is a mail order service that is accessed by customers, and the cooling-off system does not apply.

I received the product but would like to return it.

We cannot accept returns, exchanges, or cancellations due to customer reasons other than defective products.
We will only respond if you receive a defective product or a product different from the one you ordered.
<Note>
Regarding product packaging, etc., due to the nature of protecting the product, some items may have scratches or other small scratches or abrasions from the beginning.
Please note that normally, items in such conditions cannot be exchanged for non-defective items.

I want to return/exchange/cancel an item

Please note that we cannot accept returns, exchanges, or cancellations due to customer reasons other than defective products.

I would like to exchange the product because it is defective.

We will replace the product at our shipping cost only in the following cases. Please note that this is only possible if you contact us within 7 days from the date of delivery of the product.
・If the product is defective or damaged at the time of delivery
・If a product different from the one ordered is delivered
If you are returning or exchanging a defective product, please include your order number. here Please contact us from.
*If you do not know the order number, please contact us with the purchaser's name and product name. After that, we will contact you from the person in charge, so please contact us with photos of the defective part.

I would like to return or exchange an item ordered from overseas.

We are sorry, but we cannot accept exchanges or returns even if the product is damaged after it arrives overseas.
Even if it is discovered that a product is missing or incorrect after it arrives overseas, our store cannot accept exchanges, returns, or shipping of missing items. Thank you for your understanding.

About collaboration events

What payment methods are available?

In addition to cash, the following payment methods are available.

What should I do to ensure that I receive the benefits?

If you have purchased a collaboration event ticket, you will always receive the ticket benefits.

Are there any refunds for lost tickets?

There is no refund for lost or stolen tickets. Please note.

Is it necessary to purchase collaboration tickets even for people with disabilities and their attendants?

We apologize for the inconvenience, but it is mandatory to purchase a collaboration ticket even for people with disabilities and those accompanying them.

Will the event ever be cancelled?

It may be canceled due to unavoidable reasons such as weather. Please note that if the event is canceled, we will not cover any travel expenses to the venue (cancellation fee). Additionally, there are no refunds for tickets purchased in advance.

Do you have a trading area?

There is no trading area available. Buying and selling products between customers within the venue, occupying or sitting in the facility for long periods of time, and trading activities are prohibited.

Please tell me who to contact for inquiries about collaboration events and goods.

Please contact us using the inquiry form at the bottom of the page.